Store FAQ
Policies and information

Frequently Asked Questions

General:

Q) The film I want is out of stock, when will it be back in stock?

A) We frequently restock many of our films. If there is a certain film that you are interested in, you can choose to be notified and you will receive and email when it is back in stock.

Q) What is your return policy?

A) All film sales are final. In the event that your order is damaged in delivery or otherwise defective, please contact us for an exchange.

Q) What is the expiration date of the film?

A) Unless otherwise noted, all rolls of film we sell are at least 6 months away from the expiration date printed on the box. Occasionally we may sell film closer to expiration or that is already expired but it will be clearly noted in the product description.

Q) Are there any purchase limits?

A) For exceptionally large orders, we ask that you contact us first to make sure that we will be able to fulfill your order.

Accounts:

Q) During the checkout process, I'm asked whether I'd like to make an account. I already have a Bay Photo account - is this the same thing?

A) Many of our customers already have Bay Photo accounts that are used for film processing and ordering prints. This is a separate account system from our online film shop. Creating an account for our online shop is a way to conveniently save payment and shipping information when ordering film, but otherwise your standard Bay Photo account is what you will continue to use when sending us film for processing.

Q) I've never purchased film or sent film in for processing. Which account do I need to create?

A) If you have never bought or processed film with us before, you can create a Bay Photo account here. Once your orders are processed, all of your order history will be available at my.bayphoto.com.

Q) I created an account at checkout and I can't log in to bayphoto.com with my username and password.

A) Because the account system for purchasing film is separate from all other Bay Photo services, you will need a standard Bay Photo account to log in and use bayphoto.com. if you have any questions about accounts or you can't find your customer number, please contact us and we can help you out!

Shipping and Local Pickup:

Q) Which regions do you ship to?

A) Currently we only accept orders in the United States.

Q) What is the shipping cost?

A) Depending on the size of your order, shipping will be $6, $10, or $15 dollars. Shipping will be automatically calculated and added to your order at checkout.

Q) Which courier is used for shipment?

A) We use a combination of USPS and UPS depending on the size of your order. If you have specific shipping needs, please contact us before placing your order.

Q) How quickly will I get my order?

A) All orders will be processed and shipped by the end of the following business day.

Q) I haven't received my order, what should I do?

A) If your estimated delivery date has passed and you have questions about the delivery of your order, please contact us.

Q) I selected local pickup instead of shipping. When will my order be ready for pickup?

A) You will receive an email when your order is ready for pickup. Standard processing time will have your order ready for pickup at the start of the next business day.

Payment:

Q) Which payment methods do you accept?

A) We accept all major credit cards.

Q) Can I pay in-store?

A) Currently, all online orders must be paid online when the order is placed. If you would like to pay in-store, you're welcome to come in during business hours and our staff will help you purchase film at the counter.

Q) I think I was over or undercharged, what can I do?

A) Please call or email us with any billing questions and we will be happy to sort it out.

If you have a specific question about product availability, placing and order, or the shipping process, please get in touch via email at film@bayphoto.com or phone (831-475-6090)

SOQUEL
2959 Park Avenue, Soquel, CA 95073 - (831) 475-6090

SANTA CRUZ
715 Soquel Avenue, Santa Cruz, CA 95062 - (831) 425-1100

BAY PHOTO INC. HEADQUARTERS